What is design?Clay Shirky has written an elegant article on design, drawing upon the struggle between users who want more control and designers who often want to dictate how things should work.
Clay includes the often discussed examples of Myspace (ugly but usable), iPod (elegance, which I think is marred by Apple’s insistence of fusing the battery)
Is Design Arrogance?
“I know what you want better than you. Here it is.”
Is Design Humility?
Or, Is Design Problem Solving? (e.g. Google)
Apple might be making the shiniest thingy but its designers have a two decade track record of thrusting their own whims down customers’ throats. The recent brouhaha over the iPhone and locking issues is a good case in point.